AMEB (Qld) examiners assess the performance they hear on the day of the exam against the regulations, grading descriptors and objectives for the grade, outlined in the 2019 Manual of Syllabuses.
We understand that receiving an unexpected result may lead to disappointment given the dedication and many hours of practice that goes into preparing for an exam, however, the examiners bring their professional judgement to bear on the day.
Most complaints received by AMEB (Qld) concern examination results.
Complainants should note that when a candidate's grade is submitted for review by the principal examiner, the original grade can be upgraded, upheld or downgraded.
AMEB Queensland's principal examiner is the only person who has the requisite experience and professional musical knowledge to uphold or overturn the result awarded by the original examiners.
AMEB (Qld) is a part of the Queensland Government's Department of Education. As such, all complaints received are processed in line with their Customer complaints management framework (PDF, 174KB), policy (PDF, 364KB) and procedure (PDF, 376KB).
AMEB tries to resolve all customer complaints quickly at the point of service.
If a complaint concerns an examination result, AMEB staff may assess the following aspects in trying to resolve the complaint:
whether a material procedural error was made
whether studio facilities or AMEB equipment had a direct and substantive adverse effect on the candidate's performance
if there was a discrepancy between the examiner's written comments and the result awarded in relation to the published criteria
whether the examination report was inconsistent with the syllabus objectives.
To resolve complaints, AMEB (Qld) will inform the original examiner about the complaint and seek further information from them.
Please also note that AMEB (Qld) does not take into account previous awards, performances or examination results when a candidate is examined nor when reviewing a candidate's grade.
AMEB staff may request further information from the complainant about the allegations to help assess the complaint and ask that it be put in writing.
Complainants have certain obligations when making a complaint, including:
providing a clear idea of the problem and the desired outcome
providing all relevant information when the complaint is made
understanding that complex complaints can take time to review
informing the department of changes affecting the complaint, including telling the department when no further action is required
co-operating in a respectful way with AMEB staff, and understanding that unreasonable conduct will not be tolerated.
Furthermore, separate candidates who have sat the same grade, but received different results, are not comparable.
If a complainant remains dissatisfied with the outcome of their complaint, they may seek an internal review. This will be conducted by a departmental executive independent from the original complaint handling process. However, an internal review will not alter the result the candidate/s received.
If the complainant remains dissatisfied with the outcome after an internal review, they may seek an external review with the Queensland Ombudsman or other relevant authority.
Read more information about the department's customer complaints process.
To make a complaint, please email complaints.AMEB@qed.qld.gov.au.
Reassessment of written (Theory) papers
Teachers and candidates are able to apply for a re-evaluation of a written examination result (Theory of Music, Musicianship, Music Craft and Speech and Performance Theory). The request must be made in writing to the state manager and be accompanied by the prescribed fee.
Please note: When a paper is submitted for re-evaluation, the original mark can increase, decrease or remain the same. In the event that a re-evaluation of the examination leads to an upward adjustment of the grade awarded, the re-evaluation fee will be refunded.